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No, you can also place an order as a guest. However, there are some benefits to having an account with us:

• Faster checkout process
• Easily track your order status and order history
• No need to enter shipping details with every order
• Quick access to our Return/Exchange service
• Receive updates on new arrivals and special promotions.

To correctly measure your lingerie size, you need to measure:

Bra:

• Underbust: Measure just below your breasts to determine the accurate band size in cm.
• Bust: Measure the fullest part of your breasts to determine the correct cup size.

Panties:

• Waist: Measure the narrowest part of your waist.
• Hips: Measure the widest part of your hips.

We accept all major credit cards (VISA, Mastercard, Discover, AMEX), as well as payments through Apple Pay, Google Pay, and PayPal.
You also have the option to purchase items with the Postpayment service. To do so, select one of these payment systems (Afterpay, Zip, Klarna) under "Payment Methods."

Of course. During Checkout, you can choose to pay using one of these payment systems (Afterpay, Zip, Klarna). This payment method allows you to receive the package first and then pay for it.

With a discount code, which consists of a combination of letters and numbers, you can save money or get free shipping when shopping at our online store.

To apply the discount, enter the discount code in the appropriate field on the payment and shipping selection page (CHECKOUT).
When you apply the code, the price of the items in your cart will be reduced by a certain percentage, a fixed amount, or you will receive free shipping.

Discount codes have specific terms, so please read the conditions of use carefully (e.g., product type, minimum order value, valid only for non-discounted items, etc.).

Only one discount code can be used per order.

First and foremost, you can find promo codes in our ads on social media or on banners published on our website. You will also receive a promo code in your Cart when placing an order. If you add products to your cart totaling a specific amount, the promo code will automatically activate, and you will receive a discount, a gift, or free shipping.

Delivery is only carried out by courier. Please make sure to provide accurate address and recipient details when placing your order so that the courier can successfully deliver your package.

If you would like to receive your order at a pickup point, please contact us via Online Chat on the website or through our social media. Our operators are ready to quickly process your order to a convenient pickup location for you.

In this list, you can see which carriers we work with and to which countries delivery is available:

• PACKETA:

1. Czech Republic (€6.90)
2. Romania (€7.50)
3. Hungary (€6.90)

• GLS:

1. Belgium (€14)
2. Bulgaria (€14)
3. Croatia (€10)
4. Denmark (€18)
5. France (€18)
6. Ireland (€18)
7. Luxembourg (€14)
8. Slovenia (€10)
9. Italy (€18)

• DPD:

1. Estonia (€21)
2. Finland (€25)
3. Greece (€21)
4. Netherlands (€13)
5. Lithuania (€21)
6. Latvia (€21)
7. Monaco (€21)
8. Germany (€13)
9. Poland (€7.50)
10. Portugal (€21)
11. Austria (€7.50)
12. Northern Ireland (€21)
13. Spain (€21)
14. Sweden (€25)
15. Slovakia (€3.40)

If you didn’t see your country in the list of available destinations, please contact us through the Online Chat on our website or our social media channels. Our operators will manually process your order to any country in the world.

Please contact us via Online Chat on the website or through private messages on our social media. Place your order with our operator and specify the pickup point where you would like your package to be sent.

As soon as we hand over your order to the carrier, we will send you an informational email with the tracking number. Using this number, you can track your package online to see its current location and when the courier will deliver it to the provided address.

If something like this happens and you find incorrect items in your package, please contact us immediately via the Online Chat on the website. You can also reach us through our social media or email us at info@pantera-passion.com.
Our operators will resolve the issue as quickly as possible.

If, after placing and paying for your order, you change your mind and wish to cancel or edit your order, please CONTACT US IMMEDIATELY VIA ONLINE CHAT OR SOCIAL MEDIA AS SOON AS THE ORDER IS PLACED ON OUR WEBSITE.

As long as the package has not been dispatched, we can refund your money (after receiving your payment) or modify the contents of the items as per your request.

However, if our staff has already packed and dispatched your order, unfortunately, it will not be possible to add, change, or cancel the order. Your purchases can only be returned for a refund or exchange within 30 days. If you forgot to purchase an item when placing your order, you will need to place an additional order.

We provide a 24-month warranty on all products, starting from the date of order receipt. As the seller, we are responsible for any defects that may be found by the buyer after receipt or during the warranty period. The warranty does not cover defects caused by improper handling or mechanical damage.
Therefore, when washing and cleaning the lingerie, please follow the care symbols indicated by the manufacturer on the label.

Yes, of course. In our store, you can return an item without providing a reason within 30 days.
Please fill out the return form in your account, or contact us via the Online Chat on our website or through our social media. Our operators will assist you in comfortably and quickly exchanging or returning your item.

EXCHANGE: The delivery costs are split in half. The customer pays for their return shipment, and the store pays for the new shipment.
RETURN: The customer pays for the return shipping.

Return Policy Conditions:

• The product you wish to return must not directly contact the genital area. Requests to return such products cannot be accepted due to hygiene and health risks. This includes items like underwear, thongs, bodysuits, jumpsuits, stockings, etc.
• If the packaging of the returned product has a hygiene seal, it must not be broken. We do not accept returns for products with a damaged hygiene seal.
• The product you wish to return must not have been washed (either by hand or in a washing machine) for any reason. Washed items cannot be returned.
• Used products are not eligible for return. Products that show signs of use cannot be returned.
• The returned product must be in its original condition and include all accessories. Incomplete products will not be accepted for return.
• If you are returning all the products in your order and received a gift with your order, the gift must also be returned. If the gift is not returned, the value of the gift will be deducted from the refund amount. The deduction may vary depending on the price of the gift.

We send the exchanged item or refund as soon as we receive and inspect your returned order for its integrity and condition.

Yes, that's no problem. You can use the "Exchange and Return" service following the procedure described in the previous answer, either for the entire order or for specific items. Just mark which products you are returning.

When shopping online with your credit card, all your information is entered on a secure SSL web page. Then, your information is encrypted using SSL and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

Therefore, online shopping at our store is completely secure.