No, you can also place an order as a guest. However, there are some benefits to having an account with us:

• Faster checkout process
• Easily track your order status and order history
• No need to enter shipping details with every order
• Quick access to our Return/Exchange service
• Receive updates on new arrivals and special promotions.

To correctly measure your lingerie size, you need to measure:

Bra:

• Underbust: Measure just below your breasts to determine the accurate band size in cm.
• Bust: Measure the fullest part of your breasts to determine the correct cup size.

Panties:

• Waist: Measure the narrowest part of your waist.
• Hips: Measure the widest part of your hips.

We accept all major credit cards (VISA, Mastercard, Discover, AMEX), as well as payments through Apple Pay and Google Pay.
Our store also ships orders with the Cash on Delivery service.

Cash on delivery is available only for the following countries: Czech Republic, Slovakia, Romania, Hungary.

If you are in another country, only online payment methods are available to you. But they are completely safe and with 0% commission

By using a discount code, which consists of a combination of letters and numbers, you can save money or get free shipping when shopping in our online store.

To apply the discount, enter the code in the appropriate field on the payment and shipping selection page (CHECKOUT), or directly in your Cart when placing your order.

Once the code is applied, the price of the items in your cart will be reduced by a certain percentage, a fixed amount, or you will receive free shipping.

Discount codes have specific terms, so please read the conditions of use carefully (for example, product type, minimum order value, valid only for non-discounted items, etc.).

Only one discount code can be used per order.

First and foremost, you can find promo codes in our ads on social media or on banners published on our website. You will also receive a promo code in your Cart when placing an order. If you add products to your cart totaling a specific amount, the promo code will automatically activate, and you will receive a discount, a gift, or free shipping.

Our store only works with countries within the European Union.

Delivery is carried out only by courier service. Please be sure to indicate the exact address and recipient details when placing an order so that the courier can successfully deliver your package. If you would like to receive your order at a pickup point, contact us via online chat on the website or through our social networks. Our operators are ready to quickly process your order and deliver it to a convenient pickup location for you.

Please contact us via Online Chat on the website or through private messages on our social media. Place your order with our operator and specify the pickup point where you would like your package to be sent.

As soon as we hand over your order to the carrier, we will send you an informational email with the tracking number. Using this number, you can track your package online to see its current location and when the courier will deliver it to the provided address.

If something like this happens and you find incorrect items in your package, please contact us immediately via the Online Chat on the website. You can also reach us through our social media or email us atinfo@pantera-passion.com.
Our operators will resolve the issue as quickly as possible.

If, after placing and paying for your order, you change your mind and wish to cancel or edit your order, please CONTACT US IMMEDIATELY VIA ONLINE CHAT OR SOCIAL MEDIA AS SOON AS THE ORDER IS PLACED ON OUR WEBSITE.

As long as the package has not been dispatched, we can refund your money (after receiving your payment) or modify the contents of the items as per your request.

However, if our staff has already packed and dispatched your order, unfortunately, it will not be possible to add, change, or cancel the order. Your purchases can only be returned for a refund or exchange within 30 days. If you forgot to purchase an item when placing your order, you will need to place an additional order.

We provide a 24-month warranty on all products, starting from the date of receipt of the order. As a seller, we are responsible for any defects that may be discovered by the buyer after receipt or during the warranty period. The warranty does not apply to defects caused by improper handling or mechanical damage. Therefore, when washing and cleaning linen, please follow the care symbols indicated by the manufacturer on the label.

Please note that when washing or wearing for a long time (not just trying on), the warranty is automatically voided.

Yes, of course. In our store, you can return an item without providing a reason within 14 days.

To initiate a return, please contact us via:
Emailinfo@pantera-passion.com,
Online Chat on our website,
or Instagram.

Return FeeIf the item is not defective or the wrong item was not mistakenly sent, the return shipping cost is covered by the customer.

ExchangesIf the size of the item doesn’t fit and you want the same item in a different size, the exchange will be handledat our expense.

If you wish to return one item and receive a different one instead, please complete the return process first and then place a new order. Any difference in cost will be processed on the day the new order is placed.

Yes, that's no problem. You can use the "Exchange and Return" service following the procedure described in the previous answer, either for the entire order or for specific items. Just mark which products you are returning.

When shopping online with your credit card, all your information is entered on a secure SSL web page. Then, your information is encrypted using SSL and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

Therefore, online shopping at our store is completely secure.